Verify your account at Kinghills Casino
Licence rules require us to confirm who you are, and it usually takes about 58 hours from the moment your files arrive.
Before the first withdrawal, after a short upload
Who checks
Kinghills Limited
Licence
Malta Gaming Authority, MGA/B2C/412/2019
Time needed
58 hours
Required by
Before the first withdrawal
Questions
Minimum age
18+
Five steps to a clean first pass
After these five steps, you will know exactly which file to send and why.
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1
Your outstanding item
Open your profile and look for the verification area, where each request we have made appears with its own upload field. Note which item is still marked as outstanding.
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2
Your identification document
Send a photo identification document with all four corners inside the frame and no glare across the text. Our team reads the name and date of birth against your account details.
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3
Your address, plainly visible
Choose a bill or bank letter issued in the last three months, showing your full name and the address given at registration. Screenshots of an app usually fail, so use the full page.
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4
Send your card front
Photograph the front of the card you paid with, covering the middle digits if you prefer. The name must match, and the card should still be open when we look at it.
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5
Your outcome and the inbox
Watch your inbox and the verification area for the outcome. Most uploads pass quietly, but if one item is blurred we ask again and the wait restarts from that request.
The four copies we read
Use this list the moment a request appears, so you send the right copy once.
Photo ID
| Document | Confirms | Copy shows |
|---|---|---|
| Confirms | Your name, age and face | |
| Copy shows | All four corners, sharp, no glare |
Proof of address
| Document | Confirms | Copy shows |
|---|---|---|
| Confirms | Where you live now | |
| Copy shows | Full name, address, issue date |
Payment card image
| Document | Confirms | Copy shows |
|---|---|---|
| Confirms | The card you paid with | |
| Copy shows | Front side, middle digits covered |
Photo ID
| Document | Confirms | Copy shows |
|---|---|---|
| Confirms | That the document is yours | |
| Copy shows | Your face beside the opened ID |
Sent once, sent wrong: how to correct it
You will know exactly what went wrong and what to send instead.
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1
Your photo lost its edges
Edges of the card or the page sit outside the frame, so the reviewer cannot read the corners or the full number. Lay the document flat and capture all four corners; Keep the whole page inside the frame
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2
Two spellings, two records
The name on the bill or the card differs from the name on the account, so the match fails before it starts. Send a bill showing your registered account name; Update your profile before you upload again
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3
Send the original file
Software detected retouching or a crop, so the file no longer counts as a true copy and is refused. Upload the untouched original from your phone; Skip filters and brightness adjustments entirely
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4
Your licence ran out
The expiry date has already passed, and an out-of-date identity cannot support a check under any circumstances. Renew the document, then upload the new one; Swap in a current photo ID
The source of funds request
A casino that holds a Malta Gaming Authority licence, MGA/B2C/412/2019, must be able to show where players' money comes from. The request follows from that duty: it is routine paperwork, and it never means you are suspected of anything.
Papers that may be requested
Depending on your case, the reviewer may request one or more of the following.
- Recent bank statements
- Latest payslips from your employer
- Tax return or income summary
- Proof of a property sale
- Pension or benefit award letter
Before the payout, not after it
Is this card yours?
A card or wallet not seen before needs an owner, so the reviewer matches its name against your profile before it is used again.
Confirm you are 18
Play begins only after the casino confirms you are 18 or over, checked against the photo identification you supplied.
Bigger limit, closer look
A higher limit changes how much can move in a session, so the team looks at your income and savings before agreeing to it.
Where is the money going?
Money leaving the account for the first time must reach the right person, so identity and address are confirmed before the payment is released.
Your file, once you send it
What happens to your identification and bank details after they leave your phone.