Kinghills
Kinghills
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Three ways to reach a human

Kinghills Casino support channels

Reach a real person on live chat, by e-mail or by phone, with support answering around the clock every day of the year.

Get help now Must be 18 or older to play. Full terms apply — see site for details.
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Reach us

Ways to reach a human

You need an answer right now

Choose live chat on the site for instant help with account or bonus questions, answered in around 5 minutes by a real agent any hour.

Start chat

Written record you can keep

Write to [email protected] for anything that needs a written record, with a typical reply inside 12 hours whatever the time of day.

Write

Call and talk it through

Call +61 2 2634 0821 in AEST for a quick spoken answer, with someone picking up in roughly 5 minutes day or night.

Call
Kinghills Casino Australia

Get support here in Australia

Use this when you want the local number, the time zone and the Australian help contacts in one place.

Reach us

ItemDetail
Phone+61 2 2634 0821
Time zoneAEST
LanguagesEnglish, German, French, Spanish
E-mail[email protected]

Supervision

ItemDetail
RegulatorMalta Gaming Authority MGA/B2C/412/2019

Help

ItemDetail
Problem gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register
Five details to gather

Have these ready when you contact us

Before you contact support

Collect these five things first and the agent can act on your question straight away.

  • Your registered e-mail address and account number
  • A short summary of the question
  • Any transaction reference or payment timestamp
  • Screenshot of the error or page involved
  • The channel you already tried, if any
Route it correctly

Send your message to the right team

Match your message to the right inbox so it reaches the team that can act on it first time.

Account

DepartmentE-mail
General support[email protected]
Document verification KYC[email protected]

Money

DepartmentE-mail
Deposits and withdrawals[email protected]

Other

DepartmentE-mail
Complaints[email protected]
Data and privacy[email protected]
Business partnerships[email protected]
Who runs this site

Checking who runs Kinghills Casino

Seeing the company name, Malta address and license number in full removes any doubt about who holds your money.

Company

DetailValue
Legal nameKinghills Limited
Company numberC-95474 (Malta)
Registered address14 Triq ix-Xatt, Sliema, SLM 1021, Malta

License

DetailValue
RegulatorMalta Gaming Authority
License numberMGA/B2C/412/2019

Written contact

DetailValue
Support e-mail[email protected]
Help that is independent

Not a bonus question, a wellbeing question

Use this block when gambling has stopped being fun and you want someone who is not the operator.

Independent organisations help with gambling problems, and Kinghills Limited points players to them without conditions. Each service below works separately from us, speaks to Australians directly and keeps conversations private. Ring any of them at whatever hour the need arrives.
Gambling Help Online
Runs an online and telephone counselling service for anyone in Australia worried about their gambling or someone else's.
Lifeline Australia
Offers crisis support and suicide prevention counselling to Australians in distress, around the clock and free of charge.
BetStop National Self-Exclusion Register
Lets Australians block themselves from gambling services nationwide through one register that every licensed operator must follow.
Answer hours

Waiting times for each channel

Knowing the typical wait per channel stops the guessing and tells you whether to stay in chat or write.

Live chat

ItemValue
Chat hours24 hours a day, 7 days a week
Chat first reply5 minutes
Time zoneAEST

E-mail

ItemValue
E-mail address[email protected]
E-mail reply12 hours

Phone

ItemValue
Phone number+61 2 2634 0821
Phone waiting time5 minutes
Six questions, answered

Kinghills Casino support questions, answered plainly

Do I need to explain myself to shut my account down?
+
Reach out through live chat or the support address and state plainly that you want your account closed. Confirm the request in writing, since it cannot be undone by you afterwards. Any balance on the account is settled with the payments team before the closure completes.
What if the answer I get back does not fix my issue?
+
Escalate the same thread and name the agent and the answer you were given. If the reply still does not satisfy you, the [email protected] address takes it further inside Kinghills Limited. Unresolved cases can then go to the Malta Gaming Authority as the licensing regulator.
Why does the casino hold my ID details on file?
+
Write to [email protected] and say whether you want a copy of your personal data or its deletion. Because the request must be matched to the right player, verification may be asked for first. A copy is normally supplied within the period set under Maltese data protection law.
Where can I check that this site is properly licensed?
+
Kinghills Limited holds a Malta Gaming Authority licence, MGA/B2C/412/2019. The regulator sits in Malta, and the company registration there is C-95474. You can check the licence number against the Authority's own register before you deposit.
What happens when I need help at three in the morning?
+
Support answers around the clock, every day, including public holidays in Australia. Chat and the phone line reply in about five minutes on a typical AEST day. E-mail is slower and replies are given in about twelve hours.
Where do I find my account number before I call?
+
Quote the e-mail address registered to your Kinghills Casino account, plus your full name and date of birth. A card or payment reference helps when the question is about a deposit. Agents never ask you for the password itself, so do not share it.
Unhappy with the answer

Escalation path for a disputed answer

Following these four steps moves an unresolved issue from the support queue to a formal review you can trace.

  1. 1

    Put the details in writing

    Write to [email protected] with your account e-mail, the date of the issue and the outcome you want. A written complaint enters a formal queue rather than a chat window.

  2. 2

    What does the reference do?

    Wait for the acknowledgement, which carries a complaint reference. Quote that reference in every later reply so nothing restarts from the beginning.

  3. 3

    Request a manager review

    Ask the complaints agent to pass the matter to a manager for internal review. Expect a reasoned written response once the manager has checked the record.

  4. 4

    Escalating to the regulator

    Refer the dispute to the Malta Gaming Authority once the internal route is exhausted. Keep the reference and the response in case the regulator asks for them.

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